Welcome to Southern Spice! These Terms and Conditions (“Terms”) and Privacy Policy govern your use of our website, thesouthernspice.com, and the ordering of food and beverages through our online ordering system. By placing an order, you agree to be bound by these Terms and our Privacy Policy.
1. Use of Website
You agree to use our website lawfully and in accordance with these Terms. You may not use the site for any fraudulent, illegal, or unauthorized purpose.
2. Account Registration
To place an order, you may be required to create an account or provide accurate contact and payment details. You are responsible for safeguarding your login information and any activity under your account.
3. Orders and Acceptance
Orders placed through the website are offers to purchase, subject to our acceptance.
We reserve the right to accept, reject, or cancel any order (e.g., out-of-stock items, store closures, incorrect pricing).
Once accepted, orders cannot be modified. If you wish to cancel, you must contact us immediately. Cancellations after preparation has begun may not be eligible for a refund.
4. Pricing and Payment
All prices are listed in U.S. dollars (USD). Taxes, service fees, and delivery charges may apply.
We accept payments via credit/debit cards and other methods displayed at checkout.
Tips for delivery drivers are optional but encouraged.
5. Pickup and Delivery
Pickup Orders: Please arrive at the scheduled time. Orders not picked up within [e.g., 30 minutes] may be discarded, and refunds will not be issued.
Delivery Orders: Delivery areas and fees are shown at checkout. Estimated delivery times are approximate and may vary due to traffic, weather, or other conditions.
Responsibility: Title and risk of loss pass to you upon pickup or delivery. We are not responsible for delays caused by carriers or incorrect addresses provided by you.
6. Refunds and Cancellations
Due to the perishable nature of our products, all sales are final once the order has been accepted and prepared.
Refunds may be issued only for:
Orders cancelled before preparation begins,
Incorrect or missing items,
Orders cancelled by us (e.g., due to store closure).
Refunds will be issued to the original payment method.
7. Service Fees & Third-Party Platforms
Orders placed directly on thesouthernspice.com may include service fees, delivery fees, or other charges, which will be displayed at checkout.
If you place an order through a third-party platform (such as DoorDash, Uber Eats, or Grubhub), additional fees, terms, and delivery policies of that platform will apply.
Southern Spice is not responsible for third-party platform errors, delays, technical issues, or disputes. Any concerns related to third-party orders should be directed to that platform’s support team.
Promotions, discounts, and loyalty programs offered on our website may not be valid on third-party platforms, and vice versa.
8. Intellectual Property
All website content, including our name, logo, images, menu items, and design, are the property of Southern Spice and protected by copyright and trademark laws. Unauthorized use is prohibited.
9. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, or consequential damages arising from your use of our website, products, or delivery services.
Our total liability shall not exceed the amount paid for your order.
10. Disclaimer of Warranties
All products are provided “as is” and “as available.” We make no warranties, express or implied, regarding quality, freshness, or fitness for a particular purpose beyond what is stated on our menu.
11. Privacy Policy
Information We Collect
When you place an order, we collect personal information such as your:
Name
Phone number
Email address
Delivery address
Payment details
Location (for delivery purposes)
How We Use Information
We use your information to:
Process and fulfill your orders,
Communicate with you regarding orders or promotions,
Improve our services and website functionality,
Comply with legal obligations.
Payment Information
Payment details are processed securely through our payment providers. We do not store full card information on our servers. Customers may choose to save payment details with our payment processor for faster checkout.
Data Sharing
We do not sell your personal information. We may share necessary details with delivery drivers, payment processors, and third-party services only to the extent required to complete your order.
Cookies & Tracking
Our site may use cookies and similar technologies to improve your browsing and ordering experience.
Your Rights
You may request access, correction, or deletion of your personal data by contacting us.
Data Security
We take reasonable measures to protect your personal data, but no system is 100% secure.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of New Jersey, United States. Any disputes will be resolved through binding arbitration or small claims court in Middlesex County, NJ, unless both parties agree otherwise.
13. Changes to Terms & Privacy Policy
We may update these Terms and Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date. Continued use of our services means you accept any changes.
14. Contact Us
For questions about these Terms, Privacy Policy, or your orders, please contact:
Effective Date: 06/01/2025
Welcome to Southern Spice! These Terms and Conditions (“Terms”) and Privacy Policy govern your use of our website, thesouthernspice.com, and the ordering of food and beverages through our online ordering system. By placing an order, you agree to be bound by these Terms and our Privacy Policy.
1. Use of Website
You agree to use our website lawfully and in accordance with these Terms. You may not use the site for any fraudulent, illegal, or unauthorized purpose.
2. Account Registration
To place an order, you may be required to create an account or provide accurate contact and payment details. You are responsible for safeguarding your login information and any activity under your account.
3. Orders and Acceptance
Orders placed through the website are offers to purchase, subject to our acceptance.
We reserve the right to accept, reject, or cancel any order (e.g., out-of-stock items, store closures, incorrect pricing).
Once accepted, orders cannot be modified. If you wish to cancel, you must contact us immediately. Cancellations after preparation has begun may not be eligible for a refund.
4. Pricing and Payment
All prices are listed in U.S. dollars (USD). Taxes, service fees, and delivery charges may apply.
We accept payments via credit/debit cards and other methods displayed at checkout.
Tips for delivery drivers are optional but encouraged.
5. Pickup and Delivery
Pickup Orders: Please arrive at the scheduled time. Orders not picked up within [e.g., 30 minutes] may be discarded, and refunds will not be issued.
Delivery Orders: Delivery areas and fees are shown at checkout. Estimated delivery times are approximate and may vary due to traffic, weather, or other conditions.
Responsibility: Title and risk of loss pass to you upon pickup or delivery. We are not responsible for delays caused by carriers or incorrect addresses provided by you.
6. Refunds and Cancellations
Due to the perishable nature of our products, all sales are final once the order has been accepted and prepared.
Refunds may be issued only for:
Orders cancelled before preparation begins,
Incorrect or missing items,
Orders cancelled by us (e.g., due to store closure).
Refunds will be issued to the original payment method.
7. Service Fees & Third-Party Platforms
Orders placed directly on thesouthernspice.com may include service fees, delivery fees, or other charges, which will be displayed at checkout.
If you place an order through a third-party platform (such as DoorDash, Uber Eats, or Grubhub), additional fees, terms, and delivery policies of that platform will apply.
Southern Spice is not responsible for third-party platform errors, delays, technical issues, or disputes. Any concerns related to third-party orders should be directed to that platform’s support team.
Promotions, discounts, and loyalty programs offered on our website may not be valid on third-party platforms, and vice versa.
8. Intellectual Property
All website content, including our name, logo, images, menu items, and design, are the property of Southern Spice and protected by copyright and trademark laws. Unauthorized use is prohibited.
9. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, or consequential damages arising from your use of our website, products, or delivery services.
Our total liability shall not exceed the amount paid for your order.
10. Disclaimer of Warranties
All products are provided “as is” and “as available.” We make no warranties, express or implied, regarding quality, freshness, or fitness for a particular purpose beyond what is stated on our menu.
11. Privacy Policy
Information We Collect
When you place an order, we collect personal information such as your:
Name
Phone number
Email address
Delivery address
Payment details
Location (for delivery purposes)
How We Use Information
We use your information to:
Process and fulfill your orders,
Communicate with you regarding orders or promotions,
Improve our services and website functionality,
Comply with legal obligations.
Payment Information
Payment details are processed securely through our payment providers. We do not store full card information on our servers. Customers may choose to save payment details with our payment processor for faster checkout.
Data Sharing
We do not sell your personal information. We may share necessary details with delivery drivers, payment processors, and third-party services only to the extent required to complete your order.
Cookies & Tracking
Our site may use cookies and similar technologies to improve your browsing and ordering experience.
Your Rights
You may request access, correction, or deletion of your personal data by contacting us.
Data Security
We take reasonable measures to protect your personal data, but no system is 100% secure.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of New Jersey, United States. Any disputes will be resolved through binding arbitration or small claims court in Middlesex County, NJ, unless both parties agree otherwise.
13. Changes to Terms & Privacy Policy
We may update these Terms and Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date. Continued use of our services means you accept any changes.
14. Contact Us
For questions about these Terms, Privacy Policy, or your orders, please contact:
Southern Spice
📍 839 Newark Ave, Jersey City, NJ 07306
📧 Email: contact@thesouthernspice.com